Help & Support
Accidents happen, but we're here to help you through the process.

Get in touch
You can get in touch with us in a number of ways; via phone, email, this website or you can find thorough answers to common questions by scrolling down to the Frequently Asked Questions section below.
You can be confident that your vehicle is in safe hands with us, we have a wealth of experience in the Vehicle Recovery Industry gained throughout the many years of providing professional services to our customers.
- Staffordshire: 01782 493 493
- Cheshire: 01270 916 916
- admin@premier-recoveries.co.uk
- Message us privately on this website
We aim to respond to all queries within 3 minutes
Get a FREE callback
Our emergency recovery team is ready to assist you 24/7. Enter your phone number to get a free callback from an operator.
*We will never share your details with any other third parties. For more information visit the Terms & Conditions.
Frequently Asked Questions
Find answers to common questions
We provide 24/7 vehicle recovery and roadside assistance across Staffordshire, Cheshire, and surrounding towns, including Stoke-on-Trent, Stafford, Cannock, Crewe, Sandbach, and Holmes Chapel. We also cover major motorway routes such as the M6 and A500. If you are unsure whether we can help in your area, call us on 01782 493 493 or 01270 916 916 for instant assistance.
Our recovery team operates 24 hours a day, 7 days a week. We aim to answer your call or callback request within minutes and dispatch a recovery vehicle as fast as possible. Whether it is a local breakdown, motorway incident, or roadside assistance request, we prioritise fast response times.
The price of a recovery depends on distance, the type of vehicle, and road conditions. Our starting price for breakdown recovery is £50. We always provide a transparent estimate up front so there are no hidden fees or surprises. Contact us for a personalised quote tailored to your vehicle and location.
Common reasons for a vehicle not starting include battery problems, low or no fuel, or a faulty starter or electrical issue. Before calling, ensure you are in a safe location. Our team can provide jump starts, battery assistance, or arrange for a full recovery if your vehicle cannot be started on-site.
Yes. We are equipped to handle motorway breakdown recovery safely and efficiently, including at busy junctions such as M6 junctions 15 to 18 and the A500 corridor.
Yes. We provide commercial vehicle recovery for vans, light trucks, and fleet vehicles. Our services are designed to reduce downtime and keep your business moving. Contact us to discuss tailored commercial recovery services and pricing.
Yes. We offer specialist and Super Low Approach recovery for performance, classic, or low-clearance vehicles. Our team ensures damage-free transport and expert handling at all times.
Once you book, you will receive an estimated time of arrival for our operator, confirmation of the service cost, and clear instructions on where to wait safely. Your vehicle will either be recovered or fixed on site if possible and delivered to your requested destination if needed.
While our base is in Stoke-on-Trent and Cheshire, we can support roadside assistance and vehicle recovery requests across the UK, especially for planned transport or specialist vehicle moves. Contact us to confirm availability in your area.

Need more information?
If you can’t find the answer to your question, please reach out to us through our contact page using the link below.